Refund policy

Refund & Return Policy – Live Plants

Live Plant Disclaimer All plants are living organisms. Natural variation in size, color, shape, and overall appearance is expected and is not a defect. The plant you receive may differ from the photos shown, particularly for Grower's Choice listings, Collector's Choice listings will be the exact photos shown.

What We Cover We guarantee that your plant will arrive alive and in good health. If your plant arrives dead or severely damaged due to shipping, contact us within 48 hours of delivery with photos of the plant and packaging. We will offer a replacement or store credit at our discretion.

What We Do Not Cover

• Minor cosmetic imperfections (small marks, slight discoloration, spine damage) that do not affect plant health
• Decline or death of the plant after delivery due to improper care, watering, or environmental conditions
• Delays caused by the carrier once the package has shipped

Bare-Root Shipping All plants are shipped bare root. Some stress, minor leaf wrinkling, or temporary discoloration after transit is normal and not grounds for a return. Plants typically recover within 1–2 weeks of repotting.

How to Request a Claim Email us within 48 hours of delivery with your order number and clear photos of the plant and packaging. Claims submitted after this window cannot be accepted.